Refunds and cancellations

Last updated 1 November 2026

This policy covers Skip the queue, the only thing you can buy on Hey Around. It's part of our Terms of Service.

What you get

Skip the queue puts you at the front of the queue for one hour, starting when your payment is confirmed. The price, including any taxes, is shown on the button before you pay, and nothing is added after that. Razorpay handles the payment, by UPI, card, net banking or wallet.

Cancelling

Skip the queue starts as soon as your payment is confirmed, so it can't be cancelled after that. We never charge a cancellation fee.

Refunds

You get a full refund if:

• you paid but weren't moved to the front of the queue;
• you were charged more than once for the same hour;
• Hey Around stopped working for most of the hour you paid for; or
• you were charged for something you didn't ask for.

To ask for a refund, write to [email protected] within 7 days of paying, from the email address you sign in with, and include the payment's date and amount. We'll acknowledge your request within 24 hours with a reference number and decide within 7 days. Approved refunds go back to the account or card you paid with, usually within 5 to 7 working days, depending on your bank.

If a payment failed but money left your account, your bank or UPI app returns it automatically under the Reserve Bank of India's rules. If it hasn't come back within 5 working days, write to us.

Time left on Skip the queue isn't refunded if your account is suspended or banned for breaking our terms.

Contact

Anant Pathak, F-369, Sector 37, Greater Noida, Uttar Pradesh 201310. Email [email protected]. For problems with the payment itself, you can also contact Razorpay through its help page for customers.